On November 12, Verizon Fios reported that millions of people on the East Coast of the United States lost access to the internet early on Tuesday. Local news outlets also shared this information, confirming the widespread
internet outage . Verizon Fios is a service in the United States that provides high-speed internet, television, and phone connections using fiber-optic cables. As of September 30, 2024, Verizon Fios had approximately 7.1 million internet subscribers in the United States. Millions of Verizon Fios customers on the East Coast lost internet early Tuesday morning, causing major disruptions.
Areas affected by Verizon’s Internet outage
A map from Downdetector, a website that tracks outages, shows the affected area stretches about 300 miles from Philadelphia to Richmond, Virginia. According to the problem map on the Downdetector website, the affected area stretches roughly 300 miles (about 480 kilometers) from Philadelphia across Pennsylvania to Richmond, Virginia. …and 16 other cities.
Verizon statement
In a tweet on X (formerly known as Twitter), Verizon stated that “a service outage or network maintenance” is occurring and that “we don’t yet have all the details” regarding the issue. “We apologize for any inconvenience this may be causing. Our network team is working to gather all the information so we can provide an update,” said the company, the largest wireless carrier in the country. Local media reported that service outage reports surged from midnight on Monday into early Tuesday morning, with thousands of complaints logged during this period. Of these complaints, 90% were about internet services, 9% were labeled as “total outage,” and 1% involved TV broadcasting issues. Downdetector shows that, besides the East Coast, there’s also an outage affecting southern Kansas. Verizon Fios, which is Verizon’s fiber-optic service for internet, TV, and phone, is one of the affected services. Other big internet providers, like AT&T, Cox, and Xfinity, also had more outage reports during this time, according to Downdetector.
How to Get Ready for a Communication Outage
