RICHMOND, Va. — Richmond Mayor Danny Avula provided a 3 p.m. update to the water boil advisory that was issued around 11:30 a.m. for numerous Richmond neighborhoods .

There are both similarities and differences between Tuesday's issues at the city's water treatment plant and the one that knocked out water service to much of the city and parts of surrounding counties back in January.

Scroll down for a summary of Tuesday afternoon's press conference. You can watch the entire press conference in the video box below.

Q: What is the current status of the water treatment facilities in Richmond?

A: The water treatment facilities have been restored to full capacity, producing 40 to 45 million gallons of water per day. Monitoring is ongoing for water pressure and reservoir levels, especially in the areas affected by the recent issues.

Q: How is the boil water advisory communicated to residents?

A: Communication about the boil water advisory is primarily done through media advisories, the city’s website, and the 311 service. Residents are encouraged to sign up for Richmond Ready alerts for timely updates.

Q: What caused the filter clogging issues in the water system?

A: The clogging of filters was due to a decrease in raw water quality, which necessitated more frequent backwashing. This situation was noted to be unusual, as multiple filters were impacted simultaneously.

Q: How are institutions like hospitals and restaurants managing during the boil water advisory?

A: Hospitals and restaurants in the affected area are operating under the boil water advisory. They have received guidance to ensure safe operations during this period.

Q: Why is the water appearing murky?

A: The murkiness of the water is attributed to raw water quality issues. Ongoing sampling and testing are being conducted to ensure safety and reliability.

Q: What are the plans for preventing future water quality issues?

A: Long-term prevention plans are still in development. However, there is an emphasized need for increased capacity in water storage and distribution systems as part of ongoing improvements.

Q: How are residents under the boil water advisory being supported?

A: Residents can still use tap water after boiling it. There are plans being discussed for potential bottled water distribution to assist communities that may find compliance with the advisory challenging.

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