Talk about scary! Whirlpool is recalling over 26,000 glass cooktops for a potential malfunction that can make them turn on by themselves.
This recall on Whirlpool glass cooktops stems from a mechanical issue that could lead to a fire or burn hazard if the cooktop turns itself on. To date, 133 reports of this nature have been filed with Whirlpool and 14 incidents include fire or burn damage to nearby objects. Additionally, two of the reports described personal injury due to burns.
The recalled cooktops come in "radiant" and "radiant downdraft" models and were sold under three trade names: Whirlpool, JennAir, and KitchenAid. Here are photos to show where you can view the product information including serial numbers and model numbers:
Recall Number: 19-189
Recalled Models: Whirlpool (WCE97US0HS, WCE97US0HB, WCE97US6HS and WCE97US6HB), Kitchen Aid (KCES950HSS, KCES950HBL, KCES956HSS and KCES956HBL), and JennAir (JEC4430HS, JEC4430HB, JE4536HS, JEC4536HB, JEC4424HB, JED4430GB, JED4536GB, JED4430GS, and JED4536GS)
Retailers: Lowe's, Home Depot, Best Buy, and other major retailers where Whirlpool products are sold, including online, from March 2017 to August 2019
Recall Remedy: Unit Replacement
JennAir cooktop photo, courtesy of Whirlpool
Recall Resolution Process
If you have one of the cooktops included in the recall, you should stop using it immediately. Whirlpool recommends turning off the unit at the circuit breaker level to be safe. Make sure there are no flammable objects near or on the cooktop service while you wait for resolution. Contact Whirlpool, and a replacement unit will be installed for you at no charge.
You can reach Whirlpool through their recall website or give them a call at (888) 900-7897 from 8 a.m. to 8 p.m. EST, Monday through Friday.
For more information, visit the official recall notice on the USCPSC website. You can also use that link to report an injury or incident related to the recalled cooktops. Just look for the blue button on the bottom right of the notice and fill out an online incident form.
**The photos in this article are courtesy of Whirlpool.
Do you have one of the recalled glass cooktops? Drop a line in the comments and let us know how the recall process went for you.