The outage was worldwide and lasted more than and an hour.
Millions of people logged on Monday morning to find error messages on popular Google apps and services. The hour-plus outage began around 6 a.m. EST and lasted until around 8 a.m. when Google Workspace posted an all-clear message on Twitter. The worldwide outage impacted everything from Gmail to Youtube, prompting users to post pictures of error messages on social media.
People working from home and children in remote learning across the country rely on the cadre of web services offered by Google. School systems on the east coast sent messages to students and parents on Monday morning to let them know about the outage. In addition to Gmail, almost every other Google-owned product was affected, including YouTube, Google Drive, Google Classroom, Google Calendar, and work applications like Google Sheets and Docs.
A message on Google’s Workspace at 7:30 a.m. EST said the problem was being investigated and referred people to a link for the Google Workspace Status Dashboard. The dashboard provides a minute-by-minute guide to the status of all of Google’s applications and services.
Some users reported the problem on Downdetector, an internet site that monitors outages on websites and services. More than 50,000 people filed a report at Downdetector, most of them unable to login to services. A small number of people reported not being able to use Google Search.
A half an hour later, the same Twitter account announced the problem was fixed:
We’re all clear folks! Thanks for staying with us.— Google Workspace (@GoogleWorkspace) December 14, 2020
The outage also impacted smart home devices like Nest and Google Home along with third-party services like Netflix, Uber, and Twitter itself. Google was still working on restoring service for some hours later. The company has not released the cause of the outage.